We want to ensure that you can enjoy your experience at Betway in a safe, responsible manner. We will deal with any issue affecting your playing experience at the Casino promptly. We have a detailed Player Protection policy which can be found here, as well as a list of mechanisms which you can install to ensure a safer gaming experience.
With the Internet so readily accessible via a mobile phone, a tablet and in homes around the world, responsible online gambling relies heavily on responsible parenting. In order to ensure child safety on the Net, Betway Casino encourages its Players to make use of filtering software to prevent minors from accessing inappropriate online material. Underage gambling is not only illegal, but can also result in gambling dependencies and huge gambling debts incurred by unsupervised children.
TIPS FOR PARENTS:
OTHER IMPORTANT TIPS:
Never game if:
If you or someone you know has a gambling problem we advise you consider assistance from one of these recognised organisations:
Betway.dk believes that responsible gaming is an important part of enjoying your gaming experience with us, which is why we are fully committed to supporting Responsible Gaming and offer several Responsible Gaming Tools within the Casino software.
Whilst very few players are adversely affected by online gaming, the Casino is devoted to ensuring that all its players enjoy play in a safe and responsible manner.
There are several Responsible Gaming settings, including:
At Betway.dk we have a number of checks in place as well as a professional support team on hand 7 days a week, 365 days a year to deal with any queries you may have.
Click Here to view our Responsible Gaming policy.
Before you start playing, we recommend that you read the rules of the games and try our “Practice Play”.
To ensure the maximum protection of our players, the payout percentages of our games are published on a monthly basis and certified by eCOGRA.
To see the payout percentage ratio of each game click here
Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.
IMPORTANT: to ensure your complaint/claim is directed to and investigated by the correct department, the written communication must submitted to Betway.dk via the following means:
In addition, the communication must contain the following information:
Note: failure to submit the communication as outlined above will result in your complaint/claim not being appropriately categorised and investigated for a timely resolution.
Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, within 14 days. If for some reason you are not satisfied with the resolution of your complaint/claim, you may contact eCOGRA, the internationally accredited player protection and standards organisation, and submit a Dispute Form.
Last Updated: 18.10.2017 at 10:00 CET.